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Physical Products - Shipment, Cancelation, Return, and Refund Policy

Physical Products Returns and Refunds

This is an FAQ about processing returns and refunds for Aurora Vogue orders.

Does Aurora Vogue have a  returns policy?

Aurora Vogue offers a 14-day return policy for all products ordered on our Aurora Vogue Shop Marketplace. This means that Aurora Vogue accepts returns up to 14 days AFTER you received the product from http://auroravogue.com/shop . In the event of a return or exchange, please email us immediately. You should get a response between 1 to 3 days.

 

How do I deal with refunds in the event of a return?

If for any reason, you choose to return a product to Aurora Vogue, we will try to accommodate as long as the reason falls within their returns policy, and we will be happy to provide you with a refund. 

 

Who pays for the return of the item?

In cases where you simply want to return a product without any legitimate issues with the product itself, you would be responsible for the return shipping fees. However, if the item you received was damaged or not matching the description on the Aurora Vogue Shop marketplace, it is fair to request that Aurora Vogue pays the shipping fees.

Return Processing

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center.

You should not Ship any item without a "Return Authorization Email" from us. The Email will state the RETURN ADDRESS to our Distribution Center

 

 

 

Shipping Policy

 

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Aurora Vogue to import the goods on his behalf. Further, the consignee/buyer agrees Aurora Vogue may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.

 

 

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process. 

 

After your payment is authorized and verified, Standard orders can still take 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.

 

 

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included here for reference.

 

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from auroravogue.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Aurora Vogue does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #NovaBabes, Aurora Vogue reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 

Additionally, Aurora Vogue reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

 

Similarly, Aurora Vogue reserves the right to limit, refuse, and/or reject returns (online) to any customer or entity, due to similar actions as noted above.