The personal data that you give us is yours – not ours. We take this seriously. We’ll only ever access your account to help you with a problem or squash a software bug. We’ll never upload any files unless you ask us to. We are hosted on Wix.com so we can always verify that no unauthorized access has happened for as long as the logs are kept.
Personal Information We Collect
When registering on our Site, you are asked to enter your name and email address. This allows us to send you updates, essential information, and invoices if you upgrade your account. When you personalize your profile, you may also enter your mailing address and phone number. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing without your permission, either.
When you install our App, we are automatically able to access certain types of information from your online store, such as address, city, country, shop currency, domain, shop ID, and IP address. This information is only used to ensure that our App is correctly installed and applied to your business.
When We Collect Information
We collect information from you when you register on our Site, browse the Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat, or enter information on our site.
How We Use Your Personal Information
Customer Service is extremely important to us. When you write Aurora Vogue with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
We may also use the information we collect from you when you register, upgrade your account, place an order, respond to a survey or marketing communication, browse the Site, or use certain other site features in the following ways:
Site Enhancements & Customer Service
To create a more personalized experience on the Site
To improve, optimize, and maintain our Site
To deliver content and/or product offerings
To better serve you, especially by responding to your requests, comments, and questions
To develop and provide search, learning, and productivity tools and additional features
Orders & Fulfillment
To quickly process orders
To communicate order information with you and the supplier who will fulfill the order
In some cases, to create invoices that are included in orders
How We Share Your Personal Information
All of your personal data is stored safely within a secured network. Only a limited number of people have access to this network, and they have been granted special access rights.
All data is encrypted via Secure Socket Layer (SSL) technology when transferred from our servers to your browser. This means that all sensitive information (such as credit card info) is encrypted via SSL technology. All transactions (subscriptions, orders, & transaction fees) are processed through a gateway provider and are not stored or processed on our servers. We do not have access to this information aside from the last 4 digits of your credit card as an identifier.
To delete all of your online account information from our database, sign in and go to the Personal Data tab under Edit Profile. From there you can modify and/or remove your personal data. You may also request to delete your account under the Personal Data tab. Please note that we may maintain information about an individual sales transaction to service that transaction and for record-keeping.
Cookies provide a convenience feature to save you time or tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Site, or upgrade your account, a cookie helps us to recall your specific information on subsequent visits. When you return to our Site, the information you previously provided can be retrieved, so you can easily use the customized features.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Subject to any exemptions provided by law, if you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us to obtain this information.
Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
For more information about our privacy practices, if you have questions, to get in touch with our Data Privacy Officer, or if you would like to make a complaint, please contact us by e-mail.